Car & van rental questions & answers
• Acknowledgement email with booking reservation number.
• A further email confirming the supplier and reservation number prior to the hire commencement.
• Automatic Pick Up “APU” – driver completes off hire details or
• To Be Advised “TBA”, in this instance the rental team will call the driver or booker periodically to progress the rental.
If you have vehicles on hire during a bank holiday period, any amendments, extensions or terminations need to be passed to our Reservations Team before 10.00 on the Friday before the long weekend. You can make contact via email firstname.lastname@example.org or you can speak to one of our reservation agents on the standard reservations number – 01908 210500.
If you are terminating/off hiring before the Bank Holiday this must be received by 10:00 am on the Friday, and be available for collection by 15:00 on the same day.
Any rentals without the relevant instruction at this point will remain on rent until 08.15 on the following Tuesday.
If you have any questions, please contact your Client Relationship Manager.