September 21, 2022

Tesla uses Artificial Intelligence to change the way they accept warranty bookings

Tesla have changed the way they accept warranty bookings and with immediate effect all bookings for warranty work will need to be made either through the Tesla App or via the car itself. This change will enable Tesla to use Artificial Intelligence, by applying the driver’s description of the fault to the booking.

Through this level of AI automation, Tesla and their customers can benefit through remote diagnostics such as:

  • Checking the cause of the fault
  • Monitoring stock levels at the driver’s repair centre
  • Pre-ordering parts for the required repair

All service work can continue to be booked through CLM in the normal way.  This change applies to warranty bookings only.

If you have any questions regarding the above, please don’t hesitate to contact your dedicated Client Relationship Manager.