May 11, 2020

COVID-19 Arrangements: CLM Driver Services & Support

COVID-19 Arrangements: CLM Driver Services & Support

Update: We are experiencing an extremely high volume of calls at the current time, so please bear with us.

As an alternative to calling, you can email the specific department with your query:

Book a service or repair online: Online booking request form

Fleet Control – (servicing, tyres, windscreens etc)

Claims –

Daily rental –

Mini-lease –

Client Services – client specific email address:

During this current period of restricted travel and contact, many of us are having to work in different ways. CLM remains available to assist drivers and customers, however some related services may be impacted. Please review the information below to find out how to access services regarding your vehicle and the best way to contact us.

How can I get in touch with you?

Our team will do everything possible to support customers and drivers during this difficult time. You can email us via your company specific email ( and someone will get back to you within two working days.

Alternatively, call your dedicated fleet line number or 01908 210100. If you have the Smart Exchange app, you can also just click ‘Contact CLM’ and a call will be made via the app.

What should I do if my vehicle breaks down?

If you have any enquiries relating to breakdown or recovery, again you can contact your usual dedicated number or 01908 210100 and follow the instructions. This is a 24-hour service and priority rescue will be given to front-line and key workers’ vehicles.

In the event of an accident

Our incident management will continue to operate 24 hours a day, in partnership with FMG. To report an incident, please call on your dedicated fleet line or 01908 210100.

Priority will be given to business critical, front-line and key workers’ vehicles.

My vehicle is due a service or MOT

The DVLA has confirmed that any vehicle with an MOT due to expire after 30th March 2020 will be automatically extended for six months. However, you must still try to keep your vehicle in a safe and roadworthy condition, as you may still be liable to be fined or receive penalty points for driving a car in a dangerous condition.

There are a handful of garages still open, but they are instructed to prioritise front-line and key workers’ vehicles. Even under these circumstances, most garages have chosen to remove the facility of courtesy vehicles to help halt the spread of COVID-19. Currently routine servicing has been postponed and should not affect the warranty; this will be picked up when the lockdown is lifted.

What should I do if I have a flat tyre or damage to windscreen/glass?

Where glass damage repair is deemed essential, i.e. smashed or unsafe, replacements are being carried out. However, please note that there is a reduced service from providers and so wait times will be longer than usual.

Minor issues such as chip repairs may be deferred until the lockdown is lifted.

Kwik Fit and ATS branches are still open for tyre replacement and tyres are available at the current time.

How can I access a rental vehicle?

Currently the government is still allowing the use of rental vehicles. If you need a vehicle due to essential travel and your vehicle is not drivable, contact CLM on 01908 210100.

My lease is due to expire – can I order a new vehicle?

Yes. If you have been given authorisation to order by your employer, you can review the choice list and we can quote CO2 g/km and benefit-in-kind figures on base model vehicles with no added options. At the current time, there are no vehicles being built or build slots being given and, therefore, we cannot provide any estimated delivery dates.

However, the lease on your current vehicle will continue and your vehicle will not be taken away.

If you have any other queries, please call on 01908 210100, email or contact us via the Smart Exchange app.