December 4, 2014

No cash please as Dartford Crossing changes forever

No barriers or toll booths as driver must pay in different ways

The Dartford Crossing – one of the UK’s most recognisable transport landmarks using the iconic QEII Bridge – has become a cash-free zone.

From November 30, instead of paying cash at the Crossing drivers must pay online, by phone or post or at one of thousands of retail outlets nationwide. Payment can be made in advance or by midnight the day after crossing.

Dart Charge – a new way of paying the crossing charge – will speed up journeys by removing the need to stop at a barrier and give drivers more flexibility about how and when they pay the charge.

More than 120,000 Dart Charge accounts have already been set up, covering more than 170,000 vehicles. Each will save up to a third every time they use the Crossing.

New ways of paying:

  • Online at
  • Over the phone by calling 0300 300 0120
  • Via a payzone retail outlet
  • By post in advance only: Dart Charge Customer Services, PO Box 842 Leeds LS1 9QF.


If a driver uses the Crossing and has not pre-registered a pre-pay account, they will be required to pay through Dart Charge by midnight of the day after crossing in order to avoid receiving any fines.

Setting up a Dart Charge account is quick and simple, taking less than seven minutes on average, and can be done from virtually any computer, tablet or smartphone. It can also be done by phone or post, says the Highways Agency.

Charges are £2.50 for a car, £3.00 for two-axle heavy goods vehicles including vans, and £6.00 for multi-axle HGVs.

You’ll be sent a Penalty Charge Notice if you don’t pay by midnight on the day after you made your crossing.

The penalty charge is £70 and must be paid within 28 days. It’s reduced to £35 if you pay within 14 days and increased to £105 if you don’t pay. You also have to pay the crossing charge. The Penalty Charge Notice will tell you how to pay.

When renting a vehicle, the hirer has the responsibility to pay all statutory charges such the toll crossing. If these fees are not up to date, then the hirer risks having a heavy fine imposed.

Work to remove the booths will continue until spring 2015.

For more detailed information about the works, including drawings of the planned road layouts, visit