Introducing Smart Exchange
CLM’s new app for our fleet drivers
At CLM we know that company car drivers aren’t just ‘drivers’ – they’re busy employees, with packed personal lives, who rely on their vehicles to get them through each day. We’re also conscious that when their vehicle needs attention, however small the issue, getting it sorted as quickly and painlessly as possible is very important. That’s why we’ve designed a new app called Smart Exchange that puts drivers in control – providing easy access to all of the services they need to keep them mobile.
For a quick overview of Smart Exchange, take a look at the animation below
The Smart Exchange app gives instant access to service booking, breakdown recovery, accident management, tyre and windscreen replacement and CLM’s bespoke vehicle rental system. It also has secure messaging that can be used to communicate important information to the driver about their car.
In designing the Smart Exchange app we were aware that for most drivers, most of the time, accessing services online would be the quickest and most efficient method. But, we also know that in some situations there’s no substitute for human contact.
How does Smart Exchange work?
Let’s take the example of our driver needing to arrange a scheduled service. It’s a simple, routine task that can be completed in just a couple of clicks. Select the time and date that’s convenient, choose between collection or drop off and its done.
Now let’s take a different situation. Our driver has been involved in a road accident and needs support to make the right arrangements and get themselves moving again. There’s no need to remember the right telephone number – just access the app and click-to-call straight through to the right team.
What other services are available?
The Smart Exchange app also integrates seamlessly with FleetActive, CLM’s online portal, to ensure that the latest information is always available on any device.
Free of charge and simple to set up
To start using the Smart Exchange app, drivers simply download it from either Google Play or the App Store, complete a simple registration process and it’s ready to go.
We can even help in communicating with drivers about the Smart exchange app, using emails or SMS with links through to the download page within the relevant store.
And of course, the app is free of any charges or fees.
If you’d like to know more, contact your account team. To try the Smart Exchange app for yourself, if you drive a CLM managed vehicle, simply follow one of the links below.