Introducing Smart Exchange
CLM’s new app for our fleet drivers
At CLM we know that company car drivers aren’t just ‘drivers’ – they’re busy employees, with packed personal lives, who rely on their vehicles to get them through each day. We’re also conscious that when their vehicle needs attention, however small the issue, getting it sorted as quickly and painlessly as possible is very important. That’s why we’ve designed a new app called Smart Exchange that puts drivers in control – providing easy access to all of the services they need to keep them mobile.
For a quick overview of Smart Exchange, take a look at the animation below
The Smart Exchange app gives instant access to service booking, breakdown recovery, accident management, tyre and windscreen replacement and CLM’s bespoke vehicle rental system. It also has secure messaging that can be used to communicate important information to the driver about their car.
In designing the Smart Exchange app we were aware that for most drivers, most of the time, accessing services online would be the quickest and most efficient method. But, we also know that in some situations there’s no substitute for human contact.
How does Smart Exchange work?
Let’s take the example of our driver needing to arrange a scheduled service. It’s a simple, routine task that can be completed in just a couple of clicks. Select the time and date that’s convenient, choose between collection or drop off and its done.
Now let’s take a different situation. Our driver has been involved in a road accident and needs support to make the right arrangements and get themselves moving again. There’s no need to remember the right telephone number – just access the app and click-to-call straight through to the right team.
What other services are available?
My Details / My Vehicle – Drivers can update their contact details and access important information about their vehicle and contract.
Odometer Readings – Provides drivers with the fastest and most convenient way to let us know their latest mileage, to assist in scheduling services and predicting any required contract amendments.
Maintenance Booking – Allows drivers to book all services, repairs and MOTs, as well as selecting from collection and delivery, or dropping off the vehicle when it’s convenient to them.
Accident Management – Prompts drivers to collect all the essential details following an accident. When help is required there’s a click-to-call option for on the spot support.
Vehicle Rental – Gives direct access to CLM’s bespoke rental system with hundreds of thousands of cars and vans available, usually delivered within 2 hours.
Breakdown Assistance – In the event of a breakdown the app provides 24/7 click-to-call access to our specialist breakdown team.
Tyre Bookings – The app links directly to our tyre partner, ATS, to find the most convenient outlet and complete an online booking.
Glass Repair – Smart Exchange links seamlessly to Autoglass to assess the damage and book a repair or replacement.
Car Care – Access CLM’s very own online store for a wide range of vehicle accessories.
Contact Us – Whenever you would rather talk, the app gives click-to-call access direct to your Driver line team.
My Messages – Allows CLM to contact drivers with important information about their company vehicle such as servicing reminders and end of contract arrangements.
The Smart Exchange app also integrates seamlessly with FleetActive, CLM’s online portal, to ensure that the latest information is always available on any device.
Free of charge and simple to set up
To start using the Smart Exchange app, drivers simply download it from either Google Play or the App Store, complete a simple registration process and it’s ready to go.
We can even help in communicating with drivers about the Smart exchange app, using emails or SMS with links through to the download page within the relevant store.
And of course, the app is free of any charges or fees.
If you’d like to know more, contact your account team. To try the Smart Exchange app for yourself, if you drive a CLM managed vehicle, simply follow one of the links below.