Accident Management

Managing driver and vehicle downtime is the essence of successful and cost-effective accident administration. From the efficient processing of the initial driver incident report via electronic claim form; the identification of the nearest CLM-approved repairer; coordination of damage inspection and approval; and the handling of all related supplier and third party paperwork, the entire process is handled in-house by CLM's own team of experienced claims administrators.

Through CLM's web portal, clients can view all aspects of their individual claims including incident circumstances, images of damage and the current status of repair. In addition, a range of comprehensive reports can be downloaded that provide detailed information to assist in risk management and identifying key driver trends within a fleet. The provision of courtesy cars and the control of costs associated with any temporary hire vehicles are managed by the same team of accident administrators - ensuring that CLM provides a co-ordinated and pro-actively managed response.